Manage & Operate

Tenant Experience

The commercial real estate industry is undergoing a major structural change in the way landlords are providing offerings to tenants. This new concept focused on “Tenant Experience” is redefining traditional roles, with commercial landlords changing from so called rent collectors to service providers. WeWork is one of the best examples driving innovation in this space, offering “space-as-a-service” with a focus on community and a shared economy.

Key points:

Everything starts with the experience, including the way the building is designed
Instead of just providing space, landlords are now offering a range of services such as fully furnished offices, communal services (e.g. wifi, and cleaning), and even shared staff members (e.g. receptionists)
Focus is on adding value to the tenant so that they can concentrate on their business and not the administrative aspects of running this
Companies are willing to pay more for an all-inclusive offer with a great tenant experience, giving up personal space for better and larger shared space
Great emphasis is put on creating a communal environment which everyone wants to be a part of, key to attracting the next generation of tenants (millennials)

Startups in this space are focusing on:

Bookings (for rooms, desks, parking spots, etc)
Hot Desks
Calendar Integration
Indoor Navigation
Smart Parking
Package Management & Delivery
Building/floor/room access
Guest Access
Wifi networks

Startups in "Tenant Experience"

Insights related to "Tenant Experience"

31 JULY, 2018 8 Apps to Boost the Tenant Experience
Tenant Experience
Why do tenants stay or go? The experience. Landlords master retention and recruitment by delivering top-notch user experiences. Space is not just a commodity. Tenants view their office, retail centers, and apartments as a service. The following commercial real estate apps help facility managers craft winning tenant experiences through maintenance and communication....
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1 NOVEMBER, 2018 Report: The Tenant Experience Gap
Tenant Experience
Building Managers and Tenants Look at the Future through Different Eyes...
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8 FEBRUARY, 2019 Seeking an edge, U.S. landlords turn to tenant experience apps
Tenant Experience
The firm that sold Chelsea Market to Google for $2.4 billion has joined three large brokerages, among others, to back software designed to meet the growing demands of a millennial workforce that is changing how office space is leased and managed....
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20 SEPTEMBER, 2018 Why Tenant Experience (TeX) Must Be Added to CRE Tech Market Landscapes
Tenant Experience
Tenant Experience, which we refer to as TeX, is an emerging CRE tech category that deserves its place on the landscape maps, both for the current role it plays in properties and value it drives for property teams, as well as for the increasing importance that will be placed on this technology, especially as we see convergence on broader functionality in the years to come. ...
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